Delivery and Returns Information

Delivery

• Delivery times: We use first class post and aim to dispatch all orders within two days of receipt excluding weekends. We recommend that you allow up to 10 working days for delivery.
• If you live in Scottish Highlands & Islands or an island in the British Isles, we cannot do Next Day Delivery - this usually takes at least 2 days.
• Urgent orders: We offer registered post and next day delivery for urgent orders. (please note cut of time for next day delivery is 11:00 am Monday - Thursday )
• Larger orders: These are better dispatched using a courier service and will require a signature on receipt.
• Contact us: Please email sales@wentworth-pewter.com if you wish to check the progress of your order or if you wish to use a different delivery method then those listed.

Please note that if you live in Scottish Highlands & Islands or an island of the British Isles, we cannot do Next Day Delivery - this usually takes at least 2 days.

Area	Method	Weight	Price	Duration
UK	1st Class	0g - 999g	£5.80	1 - 3 working days
UK	1st Class	1000g - 1999g	£6.50	1 - 3 working days
UK	1st Class	2000g - 2999g	£9.00	1 - 3 working days
UK	Recorded	0g - 999g	£6.80	1 - 2 working days
UK	Recorded	1000g - 1999g	£7.50	1 - 2 working days
UK	Recorded	2000g - 2999g	£10.50	1 - 2 working days
UK	Special Delivery	0g - 499g	£7.95	Next Day Guarenteed
UK	Special Delivery	500g - 999g	£9.50	Next Day Guarenteed
UK	Special Delivery	1000g - 1999g	£9.50	Next Day Guarenteed
UK	Next Day	0g - 999g	£9.00	Next Day Guarenteed
UK	Next Day	1000g - 1999g	£13.25	Next Day Guarenteed
UK	Next Day	2000g - 2999g	£18.00	Next Day Guarenteed
Europe	-	-	Please call (+44) 114 244 7693 for a quote	-
Rest of World	-	-	Please call (+44) 114 244 7693 for a quote	-

For any heavier orders which aren't mentioned above, please call us on (+44) 114 244 7693 for a postage quote.

For all orders to customers in the EU please note that prior to delivery VAT will be charged on all purchases at the local rate, this will be collected by the courier company and is additional to the order payment

Christmas hours

We close for two weeks during Christmas. We can deliver during this time, however please expect longer delivery times. We will keep all customers informed of delays wherever possible.

Returns

We hope you will be delighted with your handcrafted piece from Wentworth Pewter and make every effort to ensure that you receive it in immaculate condition. However, if you’re not completely satisfied, we will issue you a full refund or replacement. Please contact us prior to returning your item and within 28 days of placing your order and

Repairs

We are happy to quote for and repair any damaged pewter items if we can. Please contact us if you wish to use this service.